Wettzo Casino — Privacy Policy

1. Introduction

Welcome to Wettzo Casino. This Privacy Policy explains how we handle personal information when you visit wettzocasinoau.com, create an account, play games, or communicate with us. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect different types of information depending on how you interact with Wettzo Casino.

• Account and identity information: name, date of birth, country of residence, contact details you provide, and verification information requested during compliance checks.

• Transaction information: payment method details, deposit and withdrawal records, currency (AUD), transaction timestamps, and related status updates.

• Usage and device information: IP address, device identifiers, browser type, pages viewed, clickstream data, game play metrics, and approximate location derived from IP.

• Communications: emails and messages you send us, support tickets, and records of our responses.

• Marketing preferences: if you opt in to marketing, we may store your preferences and the channels you selected.

• Risk and compliance data: information used to prevent fraud, money laundering, and unauthorized activity, including logs of suspicious patterns.

3. How We Use Your Information

We use personal information for purposes that include:

• Providing and operating the casino platform, including account management, game access, and customer support.

• Processing deposits and withdrawals, handling disputes, and maintaining accurate transaction records.

• Verifying eligibility and identity, supporting regulatory and internal compliance requirements.

• Improving services, personalising experience where permitted, and analysing site performance.

• Detecting, preventing, and responding to fraud, cheating, or other prohibited activity.

• Communicating with you about account status, security alerts, and service-related updates.

• Sending promotional communications only where you have consented or where permitted by applicable law.

• Ensuring lawful use and safeguarding rights of players and the operator.

4. Cookies and Similar Technologies

Wettzo Casino uses cookies and similar technologies to make the site work properly and to understand how it is used. Cookies may be session-based (temporary) or persistent (stored for longer periods).

Common cookie uses include:

• Essential cookies: required for login, security, and core site functionality.

• Analytics cookies: help us measure performance and understand how visitors use the website.

• Personalisation and preferences: remember settings such as language or display preferences.

• Advertising-related cookies: may support relevant promotions, only in line with your choices and applicable laws.

You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not function correctly.

5. Sharing of Information with Third Parties

We may share personal information with third parties when necessary to run Wettzo Casino or as permitted by law. Examples include:

• Service providers: hosting, analytics, customer support tools, and security monitoring services.

• Payment and transaction processors: to enable deposits, withdrawals, and payment reconciliation.

• Game content partners: to deliver games and support account-linked game reporting.

• Professional advisers: auditors, legal counsel, or fraud prevention services when required.

• Regulatory or law enforcement requests: where disclosure is legally required or necessary to protect rights and safety.

We do not sell your personal information. Where we share data with processors, we use appropriate safeguards, including contractual terms requiring confidentiality and appropriate security.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, and monitoring of suspicious activity.

No method of transmission over the internet is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including account operation, dispute resolution, compliance, and fraud prevention. Retention periods may vary depending on the type of data and the reasons it is processed.

When personal information is no longer required, we take steps to delete or anonymise it unless we must keep it for legal or regulatory reasons.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights such as:

• Access: request a copy of personal information we hold about you.

• Correction: ask us to update inaccurate or incomplete data.

• Deletion: request deletion in certain circumstances.

• Objection or restriction: ask us to limit processing in specific cases.

• Data portability: request certain data in a structured, commonly used format.

• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

If you wish to exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity before responding.

9. International Data Transfers

Wettzo Casino may process and store data in locations outside your country, including where servers or service providers are located. When international transfers occur, we use safeguards designed to protect information and to ensure transfers are handled lawfully.

10. Children’s Privacy

Wettzo Casino is not intended for children. We do not knowingly collect personal information from individuals under the minimum legal age required to gamble where you reside. If you believe a child has provided personal information to us, please contact us so we can address the issue.

11. Contact the Operator

If you have questions about this Privacy Policy or want to make a request regarding your personal information, contact Wettzo Casino using the details available on wettzocasinoau.com.

For reference, the licence number for Wettzo Casino is GLH-1CD4145169A07D42.